Title of Role: Knowledge Base Content Creator

Locations: United Kingdom and Ireland (Remote)

Job Description:

What if each digital employee experience (DEX) was better than the last? The 1E Platform empowers IT teams to enhance end-user experiences, tighten security, reduce costs, and evolve IT operations from being a cost center to a strategic enabler. Over one-third of the Fortune 100 rely on 1E’s single-agent solution with real-time automation and remediation for greater visibility, control, compliance, and observability.

At 1E, you’ll be part of a dynamic, collaborative team committed to reimagining how technology serves people, enhancing digital workplace experiences, and shaping the future of work.

As a Knowledge Base Content Creator at 1E, you will play a vital role in developing a deep understanding of our customer and partner ecosystem. Your primary responsibility will be to craft high-quality knowledge base articles and multimedia content, ensuring that our support teams are equipped with the resources they need. You’ll evaluate existing content and tools, striving to innovate and enhance our approach. Working closely with Engineering, Product Development, and other stakeholders, you will gather information and independently create tutorials and articles to support our users. Your goal will be to continuously improve the customer and partner experience through thoughtful and effective content creation, while also addressing feedback to ensure ongoing enhancement.

How you’ll achieve success in this position?

• Develop a deep understanding of the 1E customer and partner ecosystem, and translate complex concepts into simple, polished, and engaging content.
  
• Create a high standard of knowledge base articles and videos/multimedia content to support the 1E customer and partner support teams.
  
• Contribute to efforts to evaluate existing content and tooling, and develop innovative and unique approaches for improvement.
  
• Continuously improve the customer, partner, and support experience through thoughtful content.
  
• Work closely with engineering, as well as other entities and partners within the ecosystem.
  
• Independently gather information from experts to develop, organize, and write tutorials, knowledge base articles, and other forms of content.
  
• Write accurate, well-organized, consistent, and highly effective content for new and updated features of our service.
  
• Monitor and address feedback received internally and from the customer/partner community.

What you’ll need to succeed?

• Native or close-to-native level of English
  
• Degree in technical communications, journalism, English, or a related field
  
• 2+ years of technical writing experience at an IT company (SaaS is a plus)
  
• Ability to take feedback from supervisors, peers, and reviewers
  
• Experience using a single-source authoring tool such as MadCap Flare
  
• Excellent writing skills and a portfolio to show writing samples
• Ability to write clearly and concisely in American English
• Ability to adhere to documentation standards
• Ability to write communications on technical concepts to a broad audience in a way that is simple and usable
• Experience working across multiple teams, for example, Training, Engineering, Platform Engineering, Quality Assurance, and third parties
• Worked in an environment where a creative flair for content is a must
• Having written/recorded a wide range of content types
• Preferably worked in a B2B environment

The 1E Advantage:

🌟 Flexible working = your perfect balance

🌈 Join our diverse team

🖥️ WFH setup essentials, on us

🌴 Competitive leave policies

💼 5% Employer-Contributed Pension Plan

🏋️‍♀️ Wellness programs to keep you vibrant

🛡️ Life Assurance for peace of mind

🏥 Private Healthcare option via BUPA

About Us: 

1E is a leading provider of digital employee experience (or DEX) capabilities. We work to bring real-time visibility into user endpoints as well as at-scale remediations and the tracking of employee sentiment data to empower businesses with the information to understand how employees work with IT. Our cutting-edge products revolutionize the way organizations operate, enhancing efficiency, collaboration, and overall performance.

Equal Opportunity and Blind Recruitment at 1E: 

1E is committed to fostering a diverse and inclusive workplace environment. We are an Affirmative Action and Equal Opportunity Employer, and we proudly offer equal employment opportunities to all individuals regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other protected characteristics. 

Furthermore, we actively implement blind recruitment practices in our hiring process to eliminate bias and ensure fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our blind recruitment initiatives reflect our dedication to promoting diversity and inclusion in the workplace. 

At 1E, we celebrate diversity and are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents.

Join Us:

If you're passionate about driving innovation, embracing new challenges, and cultivating a healthy work-life balance, we invite you to join us at 1E. As a driving force in the digital employee experience (DEX) space, we're shaping the future of enterprise software solutions and revolutionizing the way organizations operate.

We truly believe in fostering a culture of collaboration, creativity, and continuous learning. Our hybrid-first model offers the flexibility to work where you're most productive—whether it's in our vibrant office spaces or from the comfort of your own home. We place a high value on work-life balance, ensuring that our team members have the freedom they deserve.